Activate Knowledge Centre
Frequently Asked Questions
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The best way to manage software licences and subscriptions is to tie them to identity lifecycle events. When a user joins, changes role or leaves, access, licences and subscriptions should update automatically. Activate Identity Automation Platform helps organisations automate those changes across connected systems, so licences are assigned when needed, reclaimed when they are not, and tracked through a full audit trail. That reduces waste, improves control and removes manual admin.
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Device management becomes much easier when it is handled as part of identity automation, not as a separate manual process. Activate can apply identity-driven workflows to devices and other assigned assets, linking ownership, approvals, provisioning and lifecycle updates to the user’s status and role. That means fewer handoffs, better tracking and more consistent control across the digital workspace.
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Privileged access is best managed through policy-driven automation, approval workflows and clear auditability. Activate supports privileged account management as part of its platform extension model, helping organisations automate high-risk access processes, reduce standing privilege and maintain stronger control over sensitive systems. It works alongside existing identity and security platforms rather than forcing replacement.
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User provisioning works best when identity changes trigger automation across connected systems. Activate automates access requests, approvals, provisioning and de-provisioning across Microsoft identity providers, HR systems, ITSM tools and business applications. Instead of relying on tickets, scripts and manual handoffs, identity events become automated outcomes. That means faster access, fewer delays and more consistent control.
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The best tools connect HR events directly to identity operations. Buyers typically want HR-driven onboarding, role changes and offboarding to flow automatically into identity, directory and application changes. Activate is designed for that model: it uses HR as the trigger, then orchestrates provisioning, approvals and lifecycle actions across connected systems. This is especially valuable for organisations using HR systems as their source of truth.
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Creating an automated layer across identity operations starts by connecting the systems you already run, then using workflows and policy to coordinate what happens between them. Activate is positioned exactly this way: as the automation layer for identity operations. It sits between identity infrastructure, ITSM, HR and business systems to automate access, lifecycle and identity orchestration without replacing your core stack..
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The most effective way is to move from ticket-driven access to self-service access automation. Activate supports self-service requests, automated approvals and policy-driven provisioning so users can request what they need and the platform handles the fulfilment. That reduces repetitive service desk work, speeds up delivery and improves auditability.
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Joiner, mover and leaver automation works when HR-driven changes are connected directly to identity workflows. Activate automates onboarding, role changes and offboarding across directories, applications and service platforms. Access is added, updated or removed automatically based on employment context, reducing orphaned accounts, over-provisioning and manual coordination.
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Audit readiness improves when approvals, provisioning and access changes are structured and logged automatically. Activate includes auditing, analytics and approval histories as part of the platform, helping organisations maintain visibility into who has access, why they have it and what changed. That makes audits easier and reduces the need for reactive clean-up.
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Many organisations already have identity, HR and ITSM platforms in place. The challenge is what happens between them. Activate is designed to work alongside those systems and automate the operational work they leave behind. It connects existing platforms and turns identity events and requests into automated outcomes, so you get more value from the systems you already run.
