^1.Identity Access Management

Manual user provisioning and access management often leads to delays, errors and inconsistent permissions across systems. It drains IT resources and increases the risk of over-provisioning or missed de-provisioning, which can create serious security vulnerabilities.

Activate’s Identity & Access Manager automates access throughout the employee lifecycle, from onboarding and role changes through to offboarding, with policies and workflows that ensure the right people get the right access at the right time. It’s faster, safer and easier for IT teams and end users.

Managing user roles manually across multiple systems is complex, inconsistent and prone to error. It slows down IT teams and often results in users having too much or too little access, exposing the business to unnecessary risk.

Activate’s Role Manager simplifies this by allowing you to define and manage roles centrally, using business rules that map access based on employment type, location or department. It automates updates as people move through the organisation, helping you stay compliant and secure while reducing the burden on your IT team.

Managing privileged access manually is high-risk and resource-intensive. Without the right controls, it’s easy for users to end up with more access than they need, or keep it longer than they should. Activate’s Privileged Access Manager helps organisations enforce least privilege by giving teams time-bound, auditable access to critical systems.

With automated approvals and detailed tracking, it’s easy to stay secure and compliant without slowing down the work. This reduces risk, improves oversight and gives IT teams more control.

Managing security groups manually is time-consuming and prone to error, especially in large, fast-moving organisations. It can be hard to ensure users are added or removed correctly, and that group memberships stay up to date.

Activate’s Security Group Manager streamlines group management with automation that’s accurate, scalable and easy to use. From onboarding to role changes and offboarding, it keeps group memberships aligned with user needs, reducing risk and saving valuable time for IT teams.

Managing security group memberships manually can lead to permission sprawl, compliance gaps and security vulnerabilities. It’s difficult to track who has access to what and even harder to ensure it stays accurate over time.

Activate’s Security Group Compliance Manager automates the monitoring, review and remediation of group memberships. With scheduled attestations and detailed reporting, you can maintain a clear view of access, meet compliance requirements and reduce the burden on IT.

Service Desk calls for password reset alone can represent up to 30% of the Service Desk calls in modern organisations. This is very expensive and time consuming for Business Users and Service Desk Staff, it also represents a significant security risk attempting to manually verify a user is who they say they are.


Activate’s simple but powerful Password Reset allows users to reset passwords securely using Multi-factor authentication and also assists the Service Desk with verifying any users who cannot reset their password automatically.

Integrating ITSM systems with Identity and Access Management tools can be complex, leading to delays, duplicate work and fragmented workflows. Activate’s ITSM Service Desk Integrations Manager simplifies this process by connecting your Service Desk platform with automated provisioning and access management. It ensures tickets and requests flow seamlessly between systems, reducing manual tasks and improving response times.

With tighter integration, your IT team can deliver faster support, improve service quality and maintain better oversight across the user lifecycle.