2.2Shared Mailbox Manager
Overview
Without clear visibility, shared mailboxes can quickly become a security risk, with outdated access, users retaining permissions they no longer need and manual changes becoming time-consuming and costly. Managing them effectively often places an unnecessary burden on IT teams.
Shared Mailbox Manager offers a intuitive Self-service web interface, enabling business owners to view and manage access to shared mailboxes with ease. Your workforce can request access directly through the platform, lightening the load on IT teams.
With out-of-the-box best-practice processes, we automate the full lifecycle of Shared Mailboxes, ensuring secure, efficient and cost-effective management.
Automated Mailbox Access
Grant and revoke access to shared mailboxes automatically based on user roles, teams or status changes. Activate ensures the right people have access when they need it and removes it when they don’t.
Role & Policy-Based Control
Define rules for who should access which shared mailboxes. Activate applies policies consistently to reduce manual errors, improve accuracy and align with your organisation’s access governance standards.
Streamlined Onboarding & Offboarding
Connect mailbox access to the user lifecycle. Activate adds users to the correct mailboxes during onboarding and removes them when they leave or change roles with no need for tickets or delays.
Full Visibility & Tracking
See exactly who has access to shared mailboxes and when changes are made. Activate provides clear, auditable records to support compliance, reduce risk and improve operational oversight.
75%
Reduction in unauthorised Shared Mailbox access after IAM adoption.
85%
Reduction in Shared Mailbox ticket volumes after implementing self-service.
$60k+
Saved annually by large enterprises who automate their Shared Mailbox resources.
Self-Service with Control
Allow mailbox owners to manage access requests securely, with auditable approvals and full oversight.
Lifecycle-Based Automation
Automatically grant, adjust and revoke access as people join, move or leave the organisation.
Delegate Ownership
Delegate Shared Mailbox management to business owners, with secure self-service tools and approval workflows.
Automate Access
Automatically assign and remove Shared Mailbox access based on role, department, or location minimising the need for tickets.
Auditable and Accountable
Track every change made through Activate, including requests and approvals giving IT teams and auditors the insight they need at a glance.
Auditable and Accountable
Securely set security, approvals, ownership, booking settings and delegates for each mailbox, so business units can manage access without needing IT support.