Identity & Access Management FAQs
Answers to identity governance, access management, and security architecture questions.
What IAM services does Activate IAM provide?
Activate IAM delivers advisory, implementation, and managed services for identity governance, authentication, privileged access, and data access. We work with leading IAM platforms and provide end-to-end programme support.
Why is IAM important for organisations?
IAM improves security, reduces operational risk, helps prevent unauthorised access, and supports compliance with industry regulations. Organisations also use IAM to streamline user onboarding, automate access workflows, and enable secure digital transformation.
How does Activate IAM work with clients?
We partner closely with organisations to assess their current identity posture, design scalable IAM architectures, implement platforms, and optimise operations. Our team is experienced in both technical delivery and governance maturity uplift.
What IAM technologies does Activate IAM specialise in?
We support major industry IAM and IGA platforms, including identity governance systems, authentication providers, directory services, and cloud identity tools. We are vendor-agnostic, focusing on best fit for business needs.
What is Identity Governance & Administration (IGA)?
IGA includes tools and processes for managing user access rights, conducting access reviews, enforcing policy, and maintaining compliance. It ensures users only have the entitlements they need, reducing the risk of privilege creep.
How does IAM support Zero Trust security?
IAM is a core building block of Zero Trust. It enforces strong identity verification, context-aware access policies, continuous authentication, and least-privilege controls. Zero Trust assumes no user or device is trusted until verified.
How do we get started with an IAM project?
Simply contact the Activate IAM team. We typically begin with a discovery assessment or consultation to understand your identity challenges and recommend a roadmap toward secure, modern IAM capability.
How do I Integrate my Service Desk product with Activate?
We have connectors for most common enterprise Service Desk products, including ServiceNow, Cherwell, BMC Helix, CA etc. The connectors can create tickets or requests and wait for the ticket to 'close' before continuing with the rest of the automated processes.
What industries benefit most from IAM solutions?
IAM is essential across all sectors, including finance, media, government, health, utilities, and enterprise services. Organisations with complex access needs or regulatory obligations see the greatest impact.
What is Multi-Factor Authentication (MFA)?
MFA requires users to provide more than one form of verification, such as a password plus a biometric factor or one-time code. It significantly strengthens authentication security and protects against credential-based attacks.
What is Identity & Access Management
Identity & Access Management (IAM) refers to the processes and technologies that ensure the right people have the right access to the right resources at the right time. It includes authentication, authorisation, governance, provisioning, and lifecycle management.
How does Activate IAM integrate with Service Now?
Activate IAM integrates with ServiceNow to streamline identity and access workflows such as joiner/mover/leaver processes, access requests, approvals, and fulfilment. Typically, ServiceNow acts as the request and workflow layer (service catalog, approvals, and task orchestration), while Activate's IAM platform handles identity lifecycle management and policy enforcement (provisioning, role/group assignment, and deprovisioning). Integrations are commonly implemented using ServiceNow Integration Hub and APIs (REST/SOAP as required), with audit-ready logging and status updates flowing back to ServiceNow so requesters and teams can track progress end-to-end.