Frequently asked questions

Activate is licensed by 'Managed Accounts'. This is all user accounts that are managed by Activate in any connected directory - including Active Directory, Azure etc.

Activate provides a subscription-based license model, however, we do not currently provide a full Software as a Service solution. Installing Activate into the customers private or public cloud makes it much easier to integrate with all of the systems that Activate manages.

Activate provides out of the box industry best practice implementations for all products. These can be implemented quickly and customised if required. The total length of time depends upon the overall solution design and the complexity of the environment.

Activate manages the entire user's IT environment, whereas an Identity Management system generally just focuses on Identity and Access. Activate also manages the actual resources like Distribution Lists, Secure Folders, Teams and Software deployment tools that Identity Management systems do not.

Activate's connector technology integrates with most HRIS systems. We offer several pre-built connectors for popular platforms which allows for faster and more efficient implementation.

We are experts in managing access to Line of Business Applications and have pre-built connectors for many.

Activate's connector technology makes it easy to connect to any Service Desk ITSM product. We have pre-built connectors for many common systems and integrate to simplify ticketing for end users. While Activate can manage basic ticketing using custom queues if required, it has been designed to complement and augment your ITSM system, rather than replace it.

We have connectors for most common enterprise Service Desk products, including ServiceNow, Cherwell, BMC Helix, CA etc. The connectors can create tickets or requests and wait for the ticket to 'close' before continuing with the rest of the automated processes.

Activate Services are fully functional end to end services where Activate manages the entire life cycle of the Service. They can be assigned as defaults on roles, and users can view and update their services quickly and easily. In comparison, an ITSM service request is a single transactional request.