2.1Distribution List Manager
Overview
Distribution List requests can become unnecessarily burdensome for Service Desk teams, from creating and maintaining lists, adding new members to updating access manually. It’s a slow, error-prone process that impacts productivity and increases the risk of oversharing sensitive information.
With Activate’s intuitive Self-service web interface, IT can securely outsource the management of Distribution Lists to business owners and staff, significantly reducing the burden on Service Desk teams.
When integrated with your HRIS system, Activate’s Distribution List Manager can keep lists up to date automatically based on roles, departments, or status changes.
Automated List Membership
Keep distribution lists accurate and up to date by automatically managing memberships based on role, department or employment status. Activate removes the need for manual updates, reducing errors and saving IT time.
Seamless Onboarding & Offboarding
Add or remove users from distribution lists as part of the onboarding or offboarding process. Activate ensures employees are included in the right communications from day one and removed promptly when they leave.
Self-Service Requests
Allow users to request access to specific distribution lists through the Activate portal. With built-in approval workflows, requests are routed efficiently, reducing Service Desk load while maintaining control.
Auditable & Secure
Track changes to list memberships with detailed records of who was added, removed and why. Activate helps you maintain visibility, support compliance and prevent unauthorised access to sensitive communications.
80%
Reduction in the number of Service Desk calls related to email distribution list management after implementing automation.
95%
Of IT leaders agree that client and company data is at risk on email.
59%
Of IT leaders have reported an increase in email data leaks.
Linked to Identity Lifecycle
As user roles change or accounts are deactivated, their list memberships are removed or updated instantly.
Audit & Reporting
Built-in dashboards and reporting give full visibility into who is on what list, who approved it and when changes were made.
Prove Compliance
Gain full visibility into list changes with comprehensive audit trails, making compliance reporting fast and easy.
Improve Accuracy
Ensure users are only added to the correct Distribution Lists, based on role, department or location with zero manual input.
Business Ownership
Enable business units and users to take ownership of their own lists with secure delegated management and approval workflows.
Flexible Integration
Works seamlessly with on-premise Exchange, Exchange Online, and Microsoft 365, Active Directory and hybrid environments.