3.1Service Catalogue Manager
Overview
In many organisations, the Service Desk is responsible for tasks like installing software, assigning hardware and granting access to business applications. These requests typically come in through various channels, such as phone calls or self-service portals and are often managed manually or with limited workflow automation, resulting in multiple IT Service Desk tickets being created. This manual approach can cause delays, introduce errors and ultimately lead to user frustration.
Activate transforms this process by providing a modern, intuitive Self-service web portal with intelligent approval workflows and fully automated end-to-end provisioning. The result? Faster service delivery, fewer mistakes, stronger security and clear, audit-ready visibility.
More than just a traditional ITSM service request tool, Activate’s Service Catalogue Manager offers fully automated, functional services that give users the power to manage their own access and resources. It goes beyond standard request management by enabling true end-to-end fulfilment, efficient approval handling and seamless integration with Identity Management, driving both productivity and security forward.
Centralised Service Access
Provide users with a single, easy-to-use web portal to request access, software, hardware or other services. Activate simplifies how services are requested and fulfilled, reducing confusion and improving the user experience across the organisation.
Customisable Catalogue Items
Define and manage catalogue items based on your organisation’s needs, from apps and tools to devices and access types. Activate allows full control over naming, descriptions, approvals and fulfilment paths.
Integrated Approval Workflows
Route requests automatically to the right approvers based on role, department or item type. Activate streamlines approval processes, speeds up fulfilment and reduces manual overhead for IT teams.
Visibility & Reporting
Track service requests, fulfilment status and turnaround times from a central dashboard. Activate gives IT full visibility into what’s being requested and delivered, supporting better planning, control and accountability.
95%
Of businesses have noticed an increase in the requests for self-service options.
34%
Of users say that faster response times are the #1 benefit they expect from self-service tools.
45%
Of companies believe enabling self-service has the greatest impact on a positive customer experience.
Accelerate Response Times
Speed up request handling with built-in approval workflows and instant access upon approval.
Automate Service Delivery
Replace manual fulfilment with automated provisioning for software, hardware and application access.
Custom Approval Workflows
Easily configure multi-step approval workflows to suit your organisation’s policies and structure.
Support Full-Service Lifecycles
Unlike traditional ITSM tools, Activate manages services for their entire lifecycle, allowing users to view, update or remove services as needed.
Simplify Integration
Easily connect with other systems using custom connectors, enabling seamless automation across software, hardware and identity platforms.
Comprehensive Audit Trails
Log all actions from request to completion, including time taken to approve, approver details and all actions undertaken.