1.3Self-service Password Reset Manager
Overview
Password reset requests can account for up to 30% of all Service Desk calls in modern organisations. This process is not only time-consuming and costly for both Business Users and Service Desk Staff, but it also poses a significant security risk when attempting to manually verify user identities.
Activate’s simple but powerful Password Reset feature enables users to securely reset their passwords using multi-factor authentication. It also assists the Service Desk in verifying users who are unable to reset their passwords automatically.
Improve User Experience
Enable people to reset their passwords independently, at any time and anywhere with remote access, enhancing user satisfaction and productivity.
Reduce Service Desk Load
With password resets comprising up to 30% of Service Desk calls, reducing these requests through smart self-service capabilities significantly improves efficiency.
Enhance Security
Implement multi-factor password reset via external email, SMS or authenticator application to ensure secure password resets can be easily undertaken.
Automated Registration
Communications and registration is the key to ensure that password reset solutions are effective. Activate’s smart reminders and registration processes achieve results faster.
30%
Reduction in Service Desk tickets.
24/7
Provide 24/7 access without the need for staff.
$70USD
The average cost of a Password Reset ticket.
Comprehensive Tracking
Secure manual Service Desk password resets with smart orchestration processes. Monitor and track all password reset activities, providing full visibility and accountability.
Manager Privileges
Empower Managers to reset passwords for their direct reports, streamlining the process and reducing calls to the Service Desk.
Smart Registration Process
Boost user enrolment with Activate’s smart reminders and streamlined registration for faster, more effective password reset adoption.
Cost Efficiency
According to Gartner, automating password resets can reduce service desk calls by one-third, potentially saving approximately US$648,000 annually for a 10,000-employee company.
Enforce Policy Compliance
Ensure password reset processes align with organisational security policies and regulatory requirements, supporting consistent governance across the enterprise.
Flexible and Secure Access
Enable users to reset passwords securely via internal web, remote access, or directly from the Windows login screen, giving them convenient options that suit their needs.