Datacom + Government Agency Reduce Identity Risk
Strengthening governance and security through automated identity management
Key Outcomes
50% reduction in manual identity management effort
Provisioning time reduced from days to hours
30–45% reduction in identity-related service desk tickets
90%+ of workforce identities managed through automated policies
Improved visibility and auditability of access across systems
Client Snapshot
Organisation: Government Agency
Industry: Public sector
Workforce: Large and complex workforce with frequent joiners, movers and leavers
Environment: Microsoft integrated with core systems
Use Case: Identity risk reduction and lifecycle automation
Solution: Activate Identity Lifecycle
The Challenge
Our customer manages identity and access across a large and constantly evolving workforce. Prior to automation, identity lifecycle processes were fragmented across systems and relied heavily on manual intervention. This created operational inefficiencies and increased identity-related security risks. Key challenges included:
Manual provisioning and de-provisioning processes
Limited visibility into user access across systems
Delays in removing access for departing employees
High service desk workload from identity-related requests
Difficulty enforcing consistent access governance policies
As workforce complexity increased, our customer needed a more reliable and scalable approach to managing identity risk.
The Solution
The agency partnered with Activate and Datacom to implement Activate’s Identity Lifecycle solution. The platform introduced policy-driven automation to strengthen access governance and reduce identity risk across the organisation. Key capabilities included:
Automated Joiner–Mover–Leaver Processes
User accounts and access permissions are automatically provisioned, updated and removed based on HR-driven processes.
Policy-Based Access Governance
Standardised identity policies ensure consistent access assignment and enforcement across systems.
Improved Access Visibility
Identity changes are logged and tracked, providing clear insight into access entitlements and user activity.
Integration with Core Systems
Activate’s Identity Lifecycle solution synchronises identity data with HR and enterprise systems to ensure information remains accurate and up to date.
Implementation Approach
The project focused on reducing identity risk while maintaining operational continuity. Key steps included:
Mapping identity lifecycle processes end-to-end
Replacing manual provisioning workflows with automated policies
Standardising identity updates and audit logging
Aligning the solution with long-term IAM strategy
This incremental approach allowed our customer to strengthen identity governance without disrupting business operations.
Business Impact of Activate’s Identity Lifecycle solution
Automating identity lifecycle management significantly improved security and governance across the organisation.
Our customer now benefits from:
Reduced operational workload for IT teams
Faster and more reliable access provisioning
Improved visibility into identity and access changes
Stronger protection against orphaned or inappropriate access
By replacing fragmented IAM processes with automated lifecycle management, they created a scalable foundation for managing identity risk across a complex government workforce.
Key Outcomes
50% reduction in manual identity management effort
Provisioning time reduced from days to hours
30–45% reduction in identity-related service desk tickets
90%+ of workforce identities managed through automated policies
Improved visibility and auditability of access across system
“The solution has significantly improved our ability to manage identity lifecycle processes in a consistent and controlled way.” ”