NZ Government Agency Automates Identity Lifecycle Management
50% reduction in manual IAM effort through joiner–mover–leaver automation
Client Snapshot
Organisation: Large NZ Government Agency
Industry: Public sector
Workforce: Large organisation with frequent joiners, movers, and leavers
Stakeholders: IT Operations, Security, HR
Solution: Activate Identity Lifecycle
The Challenge
Our customer, a large NZ government agency, manages identity and access across a large and constantly changing workforce. Prior to implementing automation, their identity lifecycle management relied heavily on manual processes across multiple systems. This created operational inefficiencies and increased risk, and key challenges included:
Manual provisioning and de-provisioning across systems
Limited visibility into identity lifecycle changes
Delays removing access for leavers
High service desk workload from identity-related requests
Difficulty enforcing consistent access policies
They needed a scalable and reliable approach to identity lifecycle management.
The Solution
Working alongside Datacom, we partnered with the customer to implement automated identity lifecycle management using Activate’s Identity Lifecycle solution. The platform introduced policy-driven automation across the workforce lifecycle. Key capabilities included:
Automated joiner, mover, and leaver workflows
Policy-based access provisioning and updates
Improved audit visibility across identity changes
Reduced reliance on service desk provisioning tasks
Identity lifecycle processes were mapped end-to-end and replaced with automated provisioning and governance controls.
Business Impact
Automating identity lifecycle management improved operational efficiency and strengthened governance. Our customer now benefits from:
Faster onboarding and role changes
Reduced IT administration workload
Stronger access governance and compliance visibility
A scalable identity platform that supports future workforce growth
Key Outcomes of deploying Activate Identity Lifecycle
50% reduction in manual identity provisioning effort
Joiner and role-change provisioning reduced from days to hours
Leaver access removal reduced from days to hours
30–45% reduction in identity-related service desk tickets
90%+ of workforce identities now managed through automated lifecycle workflows