4.5Service Now Integration Overview
Overview
Connect Activate with ServiceNow to extend your IT service management workflows with automated identity and access delivery. Service Now remains the system where requests are raised and managed, while Activate handles the secure execution behind the scenes, applying identity and access policies across your IT environment.
Whether requests originate from onboarding, role changes, access requests, or operational tickets, Activate processes them end to end without manual Service Desk intervention.
The result is faster fulfilment, consistent enforcement of access policies, and a fully auditable access lifecycle aligned with security and compliance requirements.
Activate co-exists seamlessly with ServiceNow, augmenting your ITSM investment by removing manual fulfilment steps, reducing operational risk, and improving the overall user and administrator experience.
Automated Access Fulfilment from Service Now
Streamline access provisioning by automating the fulfilment of ServiceNow requests across applications, infrastructure, and identity platforms.
Activate processes requests end to end using standardised business and security rules, ensuring access is granted accurately and revoked when no longer required.
By eliminating manual handling, Activate reduces Service Desk workload, improves SLA performance, and allows IT teams to focus on higher-value activities.
Policy-Driven Request Processing
Ensure consistent and compliant access decisions using centrally defined policies.
Activate evaluates ServiceNow requests against role, entitlement, and contextual rules to determine what access should be granted and when.
This removes reliance on individual judgement, improves consistency across requests, and significantly reduces the risk of over-provisioning.
End-to-End Lifecycle Automation
Support joiner, mover, and leaver scenarios through ServiceNow-driven workflows.
Activate manages the full identity lifecycle by provisioning, modifying, and de-provisioning access as users change roles or leave the organisation.
All actions are executed automatically and recorded to provide full traceability and audit readiness.
Improved Security and Compliance
Reduce risk and strengthen compliance through consistent, auditable access controls.
Activate provides complete visibility into request history, approvals, provisioning actions, and access changes initiated through ServiceNow.
This enables stronger governance, faster audits, and improved adherence to regulatory and internal security requirements.
74%
Of data breaches involve abuse of privileged credentials.
82%
Of insider-related breaches take over one week to detect.
49%
Of organisations lack policies for privileged user access.
Straight-Through Processing
Automatically fulfil Service Now access requests without manual IT involvement
Faster Time-to-Access
Deliver access in minutes, improving employee productivity and user satisfaction.
Full auditability
Maintain a complete record of who requested access, who approved it, and when was it granted or removed.
Policy Enforcement
Apply consistent access rules across all requests to reduce risk and improve governance.
Integrated Identity Ecosystem
Activate integrates Service Now with leading identity and security platforms to deliver end-to-end identity automation.
Identity governance
Collaborate with platforms such as SailPoint and One Identity for certification, lifecycle governance and compliance controls.
SSO & Authentication
Integrate with Microsoft Entra, Okta, and OneLogin to align authentication with automated provisioning.
Privileged Access
Support privileged access workflows alongside tools such as CyberArk and Microsoft Entra PIM.