4.1IT Service Management (ITSM)
Overview
Activate integrates and co-exists seamlessly with leading ITSM platforms such as ServiceNow, JIRA Service Management, BMC Helix and Cherwell to build a more connected, efficient and secure IT environment. Going beyond traditional ITSM service requests, Activate enables full end-to-end automated provisioning without the need for IT or Service Desk intervention.
By streamlining approvals and ownership workflows, Activate not only automates ticketing and fulfilment but also provisions access directly into core systems while maintaining strict security, audit and compliance standards. All access requests are fully logged and tracked, ensuring that access is automatically revoked when users leave the organisation.
Activate's IAM automation engine also safeguards continuity by reassigning ownership of resources such as distribution lists, or secure folders when owners depart, preventing orphaned access and eliminating the need for manual oversight.
Integrated ITSM Workflows
Connect Activate with your existing IT service management tools to streamline access requests, approvals and provisioning. Reduce ticket volumes and speed up fulfilment and provisioning by automating repetitive tasks across the user lifecycle.
Enhance Co-Existence
Operate Activate alongside your ITSM stack without duplication or disruption supporting a consistent user experience while supporting a real-time view of requests, activity and tickets.
Full-Service Orchestration
Support simple ticket creation through to complex fulfilment and provisioning workflows, approvals and automation which can be triggered from your ITSM tool or Activate’s user-centric self-service platform.
Faster Request Response
Enhance service delivery response times by integrating your ITSM system with Activate’s orchestration and automation platform, which handles provisioning and request fulfillment without requiring IT or specialist involvement.
>40%
Of IT ticket resolution time is spent gathering missing information.
34%
Of Service Desk requests are repetitive and could be automated.
~40%
Of organisations with mature ITSM automation report a lower service-desk cost per ticket.
Consistent User Experience
Create a seamless, branded interface across platforms. Activate enables a single pane of glass experience by linking workflows and matching UI theming.
Accelerate Fulfilment
Deliver faster resolution without extra workload by automating service requests for access, hardware, software and more.
Reduce Ticket Volumes
Eliminate repeat requests and manual provisioning by pushing workflows directly into the tools teams already use.
Out-of-the-Box Connectors
Pre-built connectors for major ITSM platforms such as ServiceNow, JIRA Service Management and Cherwell for accelerated deployment.
Long-Term Interoperability
Whether you’re transitioning between ITSM tools or running multiple platforms, Activate bridges the gap and keeps data and workflows orchestrated.
Flexible Integration Model
Our orchestration engine adapts to hybrid environments, supporting REST APIs, webhooks and legacy protocols for comprehensive integration.