3.4Extension & Mobile Connection Manager
Overview
Managing phone extensions and mobile connections manually can be slow, inconsistent and hard to track at scale. Activate’s Extension & Mobile Connection Manager automates the provisioning and de-provisioning of voice services, ensuring users get connected quickly and disconnected securely when they leave or change roles. It improves accuracy, reduces service delays and gives IT better visibility and control over telecom resources.
By streamlining these processes, organisations can reduce costs and ensure services align with real business needs.
Automated Provisioning
Set up phone extensions and mobile connections during onboarding. Activate ensures people are connected from day one with the right voice services based on their role or location, no manual setup needed.
Role-Based Assignment
Assign phone numbers, extensions or mobile services based on predefined business rules. Activate applies your organisation’s policies consistently, helping reduce errors and improve service delivery across teams.
Easy Updates & Changes
Handle role changes, transfers or updates with minimal effort. Activate adjusts extension and mobile configurations automatically, so users stay connected and IT doesn’t need to manage changes manually.
Track & Reclaim Connections
Manage active connections and reclaim them when people leave. Activate keeps your telecom resources organised, reduces overspend and ensures accurate records across your mobile and voice infrastructure.
80%
Faster service activation with automated provisioning.
5mins
Reduce your SLAs from 10 Days to 5 minutes.
30%
Costs saved by optimising phone asset utilisation.
Reduce Overhead
Eliminate manual asset tracking and error-prone updates by integrating extension asset management into automated workflows.
Save Costs
Ensure Extensions and Telecommunication costs are well managed and utilised correctly within your organisation to reduce operational costs.
Device and Asset Association
Link extensions with physical devices like handsets, mobile phones and softphone clients for complete tracking.
Self-Service Access Requests
Allow managers or business owners to request and approve extension assets via self-service workflows.
Automated Return and Reclamation
Automatically reclaim extensions and devices when users leave or no longer require access.
Lifecycle Integration
Synchronise extension asset assignments with user lifecycle events such as onboarding, transfers and exits.